Ace Bet Terms and Conditions — Know the Rules Before You Play

01 Introduction

Welcome to ace bet. These terms and conditions ("Terms") form the legal agreement between you ("the player") and ace bet ("we", "us", "the platform") governing your access to and use of the ace bet website, mobile application, and all associated services.

By creating an account on ace bet, making a deposit, placing a bet, or using any feature of the platform, you confirm that you have read these Terms in full and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not use ace bet.

Ace bet operates as an online sports betting and casino platform serving players in Bangladesh. These Terms are written in plain English so that every player — regardless of their background — can understand what is expected of them and what they can expect from us.

02 Eligibility

To register and use ace bet, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing ace bet from a jurisdiction where online betting is not explicitly prohibited for you personally.
• You must not be a current employee, contractor, or immediate family member of an ace bet employee.
• You must not have been previously excluded or banned from ace bet under a self-exclusion request or disciplinary action.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Ace bet takes the 18+ requirement seriously. We reserve the right to request age verification documents at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be forfeited, and any deposited funds will be returned to the original payment method after verification.

03 Account Registration

Each player is permitted to hold one ace bet account only. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is a violation of these Terms and will result in all associated accounts being closed and balances forfeited.

When registering your ace bet account, you must provide accurate and complete information. This includes your real name, a valid email address, and a working phone number. You must keep this information up to date. Providing false information at registration is grounds for immediate account closure.

Ace bet may require identity verification at any point — including before processing a withdrawal, after a significant win, or as part of a routine compliance check. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

• One account per person, device, household, and payment method.
• All registration information must be accurate and kept current.
• Identity verification may be required at any time.
• Account sharing is not permitted under any circumstances.

04Deposits & Withdrawals

Ace bet supports bKash and Nagad as the primary deposit and withdrawal methods for Bangladesh players. All transactions are processed in Bangladeshi Taka (BDT). Minimum and maximum transaction limits are displayed at the time of each transaction and may be updated periodically.

Deposits on ace bet are typically credited to your account within minutes of a successful transaction. If a deposit does not appear in your account within 30 minutes, contact our support team with your transaction reference number and we will investigate promptly.

Withdrawals are processed to the same payment method used for the original deposit. This is a standard anti-fraud measure and cannot be overridden. The average withdrawal processing time on ace bet is under three minutes for verified accounts. Withdrawals may take longer if additional verification is required.

• Withdrawals are only processed to the original deposit method.
• Your account must be fully verified before your first withdrawal is processed.
• Ace bet does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.
• Ace bet reserves the right to request supporting documentation before processing any withdrawal.
• Withdrawals of bonus-derived winnings are subject to the applicable wagering requirements being met in full.

05 Betting Rules

All bets placed on ace bet are subject to the specific rules of the market in which they are placed. General betting rules that apply across all ace bet markets are set out below.

• Bets are final once confirmed. Once you have confirmed a bet on ace bet, it cannot be cancelled, amended, or reversed. Please review your selections carefully before confirming.
• Minimum and maximum bet limits apply to all markets and are displayed before bet placement. Ace bet reserves the right to adjust these limits at any time.
• Void bets: Ace bet reserves the right to void any bet where there has been an obvious pricing error, a technical fault, or where the integrity of the market is in question. In the event of a void bet, the stake is returned to the player's account.
• Live betting: Bets placed on live markets are accepted subject to the current state of play at the time the bet is confirmed. Ace bet is not responsible for delays between the live event and the platform display.
• Abandoned events: If a sporting event is abandoned before the minimum required play time has been completed, bets will be voided and stakes returned unless otherwise stated in the specific market rules.
• Results: The official result as declared by the relevant governing body will be used to settle all bets on ace bet. Ace bet's decision on bet settlement is final.

Specific rules for individual sports, live casino games, slots, and fishing games are available within each game or market on the ace bet platform. Players are responsible for familiarising themselves with the rules of any game or market before placing a bet.

06 Bonuses & Promotions

Ace bet offers a range of bonuses and promotions to both new and existing players. All promotions are subject to the specific terms published alongside each offer, as well as the general bonus rules set out here.

• Wagering requirements: Bonus funds must be wagered a specified number of times before they can be withdrawn. The wagering requirement for each promotion is stated clearly in the promotion terms.
• Eligible games: Not all games on ace bet contribute equally to wagering requirements. The contribution percentage for each game type is stated in the promotion terms. Bets placed on excluded games will not count toward wagering requirements.
• Expiry: All bonuses have an expiry date. Bonus funds and any associated winnings that have not been withdrawn before the expiry date will be removed from your account automatically.
• One bonus at a time: Players may only hold one active bonus at a time on ace bet unless a promotion explicitly states otherwise.
• Abuse: Ace bet reserves the right to withhold or cancel bonuses where there is evidence of bonus abuse, including but not limited to placing low-risk bets to meet wagering requirements, using multiple accounts to claim the same promotion, or any other activity that ace bet determines to be contrary to the spirit of the promotion.
• Modification: Ace bet reserves the right to modify, suspend, or cancel any promotion at any time. Where possible, reasonable notice will be given to affected players.

07 Account Security

You are solely responsible for maintaining the security of your ace bet account credentials. This includes your username, password, and any two-factor authentication codes associated with your account.

• Do not share your ace bet password with anyone, including friends or family members.
• Do not use the same password for ace bet that you use for other online services.
• Ace bet will never ask for your password via email, live chat, or any other communication channel. Any message claiming to be from ace bet and requesting your password should be treated as fraudulent.
• If you believe your account has been accessed without your authorisation, contact ace bet support immediately and change your password.
• Ace bet is not liable for losses resulting from unauthorised account access where the player has failed to maintain adequate security of their credentials.

Ace bet uses industry-standard encryption to protect all data transmitted between your device and our platform. However, the security of your account also depends on the security practices you follow on your own device. Keep your device's operating system and apps updated, and avoid accessing ace bet on public or shared Wi-Fi networks where possible.

08 Prohibited Conduct

The following activities are strictly prohibited on ace bet. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating more than one ace bet account.
• Providing false, misleading, or fraudulent information at any point.
• Using automated software, bots, or scripts to interact with the ace bet platform.
• Attempting to exploit technical errors, glitches, or pricing mistakes on the platform.
• Colluding with other players to manipulate game outcomes or betting markets.
• Using ace bet for money laundering or any other illegal financial activity.
• Attempting to access another player's account without their authorisation.
• Engaging in any form of match-fixing or sports manipulation in connection with bets placed on ace bet.
• Abusing, threatening, or harassing ace bet staff or other players.
• Circumventing any responsible gaming tool or restriction applied to your account.

09 Responsible Gaming

Ace bet is committed to providing a safe and responsible gaming environment for all players in Bangladesh. We believe that gambling should be an enjoyable form of entertainment, not a source of financial or personal harm.

The following responsible gaming tools are available to all ace bet players directly from their account settings:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your ace bet account.
• Loss limits: Set a maximum amount you are willing to lose over a defined period.
• Session time limits: Set a maximum session duration after which you will be automatically logged out.
• Self-exclusion: Exclude yourself from ace bet for a period of your choosing, from 24 hours to permanent exclusion.

If you are concerned about your gambling behaviour, or the gambling behaviour of someone you know, please visit our Responsible Gaming page for more information and resources. Our support team is also available 24/7 to assist with any responsible gaming concerns.

10 Account Termination

Either you or ace bet may close your account at any time. If you wish to close your ace bet account, contact our support team. Any remaining real-money balance will be returned to your registered payment method after identity verification, provided there are no outstanding issues with your account.

Ace bet reserves the right to suspend or permanently close any account at its discretion, including but not limited to cases where:

• A player has violated these Terms or any specific game or promotion rules.
• A player has engaged in prohibited conduct as defined in Section 8.
• A player has failed to complete identity verification within a reasonable timeframe.
• Ace bet is required to do so by law or regulatory obligation.
• A player has requested self-exclusion.

Where an account is closed due to a Terms violation, ace bet reserves the right to withhold any balance in the account pending investigation. If the investigation confirms a violation, the balance may be forfeited in full.

11 Limitation of Liability

Ace bet provides its platform on an "as available" basis. While we work hard to maintain platform uptime and reliability, we cannot guarantee uninterrupted access to ace bet at all times. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect platform availability.

To the maximum extent permitted by applicable law, ace bet's liability to any player is limited to the amount of real-money funds held in that player's account at the time the claim arises. Ace bet is not liable for:

• Loss of profits, winnings, or anticipated savings.
• Losses arising from platform downtime or technical errors, except where directly caused by ace bet's negligence.
• Losses arising from a player's failure to maintain the security of their account credentials.
• Any indirect, consequential, or special losses of any kind.

Nothing in these Terms limits ace bet's liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

12 Changes to Terms

Ace bet reserves the right to update or modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will notify players via email or an in-platform notification where reasonably practicable.

Your continued use of ace bet after any update to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using ace bet and contact our support team to close your account.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before using ace bet, please contact our support team. We are available 24 hours a day, 7 days a week.

You can reach ace bet support via:

• Email: [email protected]
• Live Chat: Available directly within the ace bet platform and app at any time.

For responsible gaming support specifically, please visit our dedicated Responsible Gaming page where you will find additional resources and tools to help you stay in control of your betting activity on ace bet.

For general questions about the platform, games, or your account, our FAQ page covers the most common topics and is a good first stop before contacting support.