Ace Bet Privacy Policy — How We Handle Your Personal Data

01 Introduction

This Privacy Policy describes how ace bet collects, uses, stores, and protects the personal data of players who register and use the ace bet platform at ace-bet.vip. It applies to all players in Bangladesh and covers all interactions with ace bet — including account registration, deposits, withdrawals, betting activity, customer support, and use of the ace bet mobile app.

Ace bet is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for legitimate purposes, and protect it with appropriate technical and organisational measures. This policy is written in plain English so that every ace bet player can understand exactly how their data is handled.

By registering an account on ace bet, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not use the ace bet platform.

02 Data We Collect

Ace bet collects the following categories of personal data from players:

Ace bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

03 How We Collect Your Data

Ace bet collects your personal data through the following channels:

• Direct interactions: When you register an account, make a deposit or withdrawal, place a bet, contact support, or update your account settings on ace bet, you provide us with personal data directly.
• Automated technologies: When you use the ace bet website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on our platform.
• Identity verification providers: When ace bet requires identity verification, we may use third-party verification services to confirm the authenticity of documents you submit. These providers process your data on our behalf under strict confidentiality agreements.
• Payment processors: When you make a deposit or withdrawal via bKash or Nagad, our payment processing partners share transaction confirmation data with ace bet to allow us to credit or debit your account correctly.

04 How We Use Your Data

Ace bet uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your ace bet account, including verifying your identity and age.
• Processing transactions: To process deposits, withdrawals, and bet settlements accurately and promptly.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the ace bet platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements and responsible gaming obligations.
• Platform improvement: To analyse how players use ace bet and make improvements to the platform, games, and user experience.
• Responsible gaming: To monitor betting patterns and identify players who may be at risk of problem gambling, so that we can offer appropriate support and tools.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional communications about ace bet offers and games.

Ace bet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a legitimate legal basis to do so.

05 Sharing Your Data

Ace bet does not sell your personal data. We share your data only in the following limited circumstances:

• Service providers: Ace bet works with carefully selected third-party service providers who process data on our behalf — including payment processors, identity verification providers, and IT infrastructure providers. All service providers are bound by strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal obligations: Ace bet may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so. We will only disclose the minimum data necessary to comply with the legal obligation.
• Fraud prevention: Ace bet may share data with fraud prevention agencies and other online gaming operators where there is a legitimate need to prevent or investigate fraud, money laundering, or other illegal activity.
• Business transfers: In the event that ace bet undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be maintained.

06 Payment Data

Ace bet processes all deposits and withdrawals for Bangladesh players via bKash and Nagad. When you make a transaction, your payment details are handled as follows:

• Your bKash or Nagad mobile number is stored securely on ace bet's systems and is used solely to process your transactions and verify your identity for withdrawal purposes.
• Full payment credentials — such as bKash PINs or Nagad passwords — are never collected, stored, or accessible by ace bet. These are entered directly into the payment provider's secure interface.
• Transaction records, including amounts, dates, and reference numbers, are retained by ace bet for the period required by our legal and regulatory obligations.
• Ace bet uses your payment data to enforce our one-account policy and to detect suspicious financial activity that may indicate fraud or money laundering.

All financial data stored by ace bet is encrypted at rest and in transit. Access to financial data is restricted to authorised personnel only and is subject to strict internal access controls.

07 Cookies and Tracking Technologies

Ace bet uses cookies and similar tracking technologies on our website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.

Ace bet uses the following types of cookies:

• Essential cookies: These are required for the ace bet platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: These help us understand how players navigate and use ace bet, so we can identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Preference cookies: These remember your settings and preferences on ace bet — such as your preferred language or display settings — so you do not have to re-enter them each time you visit.
• Security cookies: These help ace bet detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the ace bet platform. Ace bet does not use third-party advertising cookies or allow external advertisers to place cookies on our platform.

08 Data Retention

Ace bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your ace bet account and for a period of up to five years after account closure, to meet anti-money laundering and regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping obligations.
• Support communications: Retained for up to two years from the date of the last interaction, to allow us to reference previous communications in the event of a follow-up query.
• Technical and usage data: Retained for up to 12 months, after which it is aggregated or anonymised for analytical purposes.
• Identity verification documents: Retained for the period required by applicable law, typically five years from account closure.

When personal data is no longer required, ace bet securely deletes or anonymises it so that it can no longer be linked to an individual player.

09 Data Security

Ace bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and ace bet's servers.
• Encryption of sensitive data stored in ace bet's databases, including financial data and identity documents.
• Strict access controls ensuring that only authorised ace bet personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments and penetration testing of the ace bet platform.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Monitoring systems that detect and alert on suspicious activity in real time.

While ace bet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please refer to the security guidance in our Terms and Conditions for best practices.

10 Your Privacy Rights

As an ace bet player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected].

Ace bet will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your rights under this policy.

Please note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain the reason clearly.

11 Minors and Under-18s

Ace bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the ace bet platform in any way.

If ace bet discovers that personal data has been collected from a player who is under 18, we will immediately close the account, delete the data, and return any deposited funds to the original payment method after verification of the account holder's identity.

If you are a parent or guardian and believe that a minor has registered an ace bet account, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

12 Changes to This Privacy Policy

Ace bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, ace bet will notify active players via email or an in-platform notification before the changes take effect. Your continued use of ace bet after a policy update constitutes your acceptance of the revised policy.

13 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace bet handles your personal data, please get in touch with our team. We take all privacy queries seriously and will respond promptly.

• Email: [email protected]
• Live Chat: Available 24/7 directly within the ace bet platform and mobile app.

For questions about your account, games, or general platform features, our FAQ page is a good starting point. For information about responsible gaming tools and support, visit our Responsible Gaming page.

Ace bet is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response to a privacy query, you have the right to escalate the matter through the appropriate legal channels available to you.